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Motivated workers tend to show extra commitment towards their work which translate to higher personal performance and consequently improved organizational performance. Financial or monetary rewards such as salary, fringe benefits, bonuses and commission do not necessary motivate employees. There...

Zambia Revenue Authority has continued procuring expensive proprietary enterprise software solutions from big private companies like Oracle, SAP, and TATA, while there is alternative software. This problem has been compounded with inadequate funding from government of Republic of Zambia. The...

Raising incidents of delayed payments to SMEs is an increasing concern by SMEs world over. Evidence from the federation of Small Businesses indicate that more than half of small businesses are not paid promptly by large companies with the average payment time of 163 days which is more than double...

Development of appropriate turnaround strategies to enhance profitability is vital to the survivability of Investrust Bank Plc. Which has been making losses consistently in the period 2013-2018. The brand is under serious threat and a turnaround to address the crisis is discussed hence, the study...

Effective communication has been widely acknowledeged as a way to enhance organizational performance. This study’s focus is on effective communications on organizational performance based on the systems theory. The objectives of this study were to firstly identify the factors affecting effective...

The Life Insurance Industry in Zambia has been faced with the problem of policy lapses and ZSIC life Limited is no exception to this problem. The focus of this study was to investigate the factors that led to life insurance policy Lapses at ZSIC life Limited and developing strategies aimed at...

The study explored the Impact of Customer Satisfaction on Insurance Service Delivery in Zambia using a Case of Prudential Insurance Company. The study was qualitative and collected data from twenty five (25) respondents using questionnaires which was analyzed using the statistical Package for...

The aim of the study has been exploring the accessibility of COMESA TFIs by SMEs in Zambia. The objectives of the study were to describe the extent of TFIs Utilization in Zambia, understand the form the point of SMEs how they utilise, understand based on lay accounts barriers to utilization of...

Product development is the presentation of a good or service that is new or altogether improved with respect to its qualities or planned uses; remembering critical upgrades for specialized determinations, parts and materials, fused programming, ease of use or other utilitarian attributes. This...

This study sought to understand the premium remittance challenges faced by the Zambian general insurance industry, and suggest realistic solutions. The research used an embedded mixed methods design. Structured questionnaires were distributed to 319 respondents, via email and also by hand....