The purpose of the study was to critically analyse the online Service quality and customer satisfaction among small tax payers at the Zambia Revenue authority in relation to the Tax payer service charter. The three specific objectives of the study were (1) To establish small tax payers...
This study sought to gain insight into the phenomenon of sexual abuse/harassment of school girls by male teachers using the lived experiences of affected girls in selected schools in Lusaka District, Zambia. The objectives of the study were, to identify the nature of the sexual abuse of school...
The aim of this study was to establish teachers’ perceptions on the effect of using chinyanja as a medium of instruction on reading levels of grade four (4) learners in a multilingual Lusaka District. The research design was a case study. Qualitative methodology was used to collect and analyze...
The study aimed at establishing teachers’ experiences on using early grade screening tool for the inclusion of learners with special educational needs in mainstream in selected primary schools of Lavushimanda district of. The objectives of the study were to, establish whether or not, teachers are...
The study set out to investigate the relationship between motivation and employee performance. The study had three objectives: To examine the motivation practices used in Natsave bank, to examine factors affecting employee performance in bank, and to establish the relationship between motivation...
The purpose of this study was to establish whether the pupil – teacher ratio has an effect on learner academic performance in selected schools of Sinda District. Four secondary schools were selected out of the six secondary schools in Sinda District so as to find out how pupil – teacher ratio...
This study aimed at examining the effectiveness of conflict resolution in Zambian schools with particular focus on Kayombo Secondary School in Northwestern Province of Zambia. The study employed a descriptive case study design using qualitative methods of data collection and analysis. The study...
This study aims at analysing the effectiveness of the media in covering climate change issues, with a particular case of the Daily Nation newspaper. To achieve this, the study establishes three objectives which include the analysis of the prominence of climate change articles in the newspaper and...
Zambia in the recent past witnessed an increase in economic activities, which has led to an increased demand for energy. The increased demand for energy has exceeded the hydroelectric power generating capacity for ZESCO, which has since reduced the supply of power to the various sectors of the...
This study was aimed at analysing the effects of Sales Promotion on the sales performance of Trade Kings Limited in Ng’ombe Township of Lusaka district. A descriptive research design was used in this study in order to understand the effects that exist. The sample size was 92 (ninety two) consumer...